Help me reply

Take a look at this article to learn more about our new AI integrated feature for suggested feedback, Help me reply.

Mair Herbert avatar
Written by Mair Herbert
Updated over a week ago

This new feature uses OpenAI's natural language processing technology (ChatGPT) to generate suggested responses to submitted feedback. School/District leaders can use these suggestions as a starting point to formulate their own response, customise them, or use them as they are.

Benefits of the new feature

The new feature provides several benefits to school/districts leaders and staff, such as:

Increased Productivity

By utilising AI technology to provide suggested responses, school/district leaders can more efficiently manage the feedback they receive, which can lead to an increase in productivity. This feature allows leaders to focus their time and energy on addressing the specific concerns of their staff members rather than spending time crafting a response from scratch.


The suggested responses can help ensure that leaders respond consistently to feedback across different staff members and situations.

Improved communication

The suggested responses can help provide more detailed feedback to staff members, which can ultimately improve their performance. By using the AI-generated responses as a starting point, leaders can provide constructive feedback that is more specific and actionable.

Risks, Limitations and Inherent Biases

Although this feature can provide several benefits, it is essential to consider the risks and inherent biases that may come with the use of AI technology. Here are some potential risks to be aware of:

Bias and Inappropriate responses

OpenAI's models can generate inappropriate or offensive responses that may contain biases, including discrimination based on factors such as race and gender. Suggested responses should be reviewed to ensure they are appropriate and do not offend or harm anyone.

Limited understanding of context

OpenAI's models may not always understand the context of the feedback or the situation in which it was submitted. School leaders must use their judgement when using the suggested responses and customise them as needed.

Data Privacy and Security

While we do not supply any identifying information (for the users involved or the school/district) we do provide some context for the formed response including the area of the surveys that have prompted the feedback.

To be able to provide a suggested response it is necessary for the feedback submitted (and following conversation if present) to be supplied so as to provide context. When submitting feedback users are warned to refrain from including any identifying information about themselves or others in their comment, however, we cannot guarantee this practice has been followed. By choosing to use this feature you are agreeing to this process and take responsibility for any of the prior feedback statements being shared.

If you have any questions or concerns about the new feature, please do not hesitate to contact us for further information.

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