Can I change my answer part way through a survey?

Yes, to go back to a question you have previously answered in the survey you can use the 'Previous' button on the bottom left-hand corner of the screen.

How many questions are asked in one survey?

The number of questions you will receive will vary from survey to survey, however there will usually be around 8 questions and the survey should take no longer than a few minutes to complete!

When I was taking a survey the browser crashed. Is this a problem?

This shouldn't be a problem. Simply log back into your account and under your child's school, click the green 'Take Survey' button and you will be able to carry on from where you left off.

Can I change what day I am asked to complete my survey?

Yes, you can choose any day of the week through either your 'Preferences' tab in your 'Account Settings' or use the shortcut from your child's school on your main dashboard. From here you can even select the time of day you would like to receive your surveys.

Is the feedback I provide always anonymous?

Yes, every question you answer is anonymous.

How do I know when my next survey is due to be completed?

On your main dashboard, you can hover over your green 'Take Survey' button and this will tell you when the next survey will be ready to be completed.

Can I complete my surveys on my phone or tablet?

You can take surveys from any mobile device. There is no app to download!

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