Step 1: Receiving your invite

When the Principal at your school sets up Pulse, invitations will be sent to you in one of three ways; by SMS (text message), email or handout. This invite will contain a unique school ID number and a URL to the sign-up page where you will create your account.

Step 2: Creating your account

Simply follow the link provided to the sign up page where you will be asked to complete some basic information. Enter either your cell phone number or email address to register the account, your full name and create your Pulse password and then click 'Continue'.

You’ll receive an account activation code from Pulse via email or SMS, depending on how you choose to sign up., Please allow a few minutes for this code to arrive and if you haven't received it please check your 'Junk' folders in your mailbox.

Step 3: Activating your account

When you receive an activation email or SMS from Pulse, simply click the red 'Activate Now' button to complete the sign-up process.

You’ll be taken to the Pulse login page to input your cell phone number or email address and password. Once entered, simply click the blue 'Log in to my account' button.

Step 4: Join your child's school

When you log in for the first time, you will see a welcome message on your main dashboard and a green 'Join a school' button. To join your child’s school, click here and input the unique 6-digit school ID number provided to you by your child’s school and finally, click the green 'Join school' button.

Step 5: Take your first Pulse survey

Once you have joined the school, the school name will appear on your main dashboard. Just below it is a green pulsating ‘Take survey’ button. Click this to complete your first survey and start giving your feedback.

Pulse will deliver questions that will vary each time you give feedback. Surveys typically shouldn't take more than a few minutes to complete and your answers are completely anonymous!

To find out more about surveys and why your feedback is important, take a look at the article here. You can also check out this article on the most frequently asked questions about Pulse surveys.

Step 6: Account Settings

Once you have completed your first survey you can personalise your account. At the top left-hand corner of the screen you will see your 'Account Settings' link, simply click here to update your information and preferences.

Add a profile picture, update your email address or cell phone number. You can also change your password at any time under your 'Password' tab at the top.

In your 'Preferences' tab, you can choose how and when you would like to receive surveys for your child's school and change your language preferences for your survey questions. Click the blue 'Update preferences' button to save your changes.

Step 7: Your next survey

After your first survey is completed you can check when the next is due by going to the left-hand navigation panel and selecting 'Schools' where you will see all of the schools that you are linked to.

Hover over the 'Take Survey' button for each school to find out when your next survey will be. If you have exited a survey early, you can click here to finish the survey.

Getting support

If you have questions about your account simply click on the wheel icon on the top right-hand corner of any screen in Pulse to visit our Help Center, where you will find a range of articles and useful user guides.

If you don't find the answer that you're looking for, you can also contact the support team directly using the speech bubble icon in the button right-hand corner of Pulse. A member of the team will typically respond to your question or query within a day.

Need some more information on getting support? You can check out our article here.

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